1. Overview & Scope

This Privacy Policy describes how Sattva Candles (www.sattvacandles.in) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us.

For the purposes of this Privacy Policy, "you" and "your" means you as the user of our Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Agreement to Policy: Please read this Privacy Policy carefully. By using and accessing any of our Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of our Services.

2. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on our Site, update the "Last updated" date, and take any other steps required by applicable Indian laws.

3. How We Collect & What Information We Obtain

To provide our Services, we collect personal information about you from a variety of sources. The information we collect varies depending on how you interact with us.

A. Information We Collect Directly from You

Basic Contact DetailsYour full name, delivery address, phone number (+91), and email address.
Order & Billing InformationShipping address, billing details, payment confirmation, and contact phone number.
Shopping PreferencesItems you view, put in your shopping cart, gift box builders, or add to your wishlist.
Customer Support MessagesMessages sent via our WhatsApp Helpline (+91 94844 67311), email, or contact forms.

B. Information Obtained from Third Parties

We obtain information from trusted third parties who support our business and storefront, including:

Payment Processors (Razorpay / UPI / NetBanking / Cards): Collect payment information to process transactions securely and fulfill orders.
Logistics & Courier Aggregators (Shiprocket / Delhivery / Blue Dart): Receive package recipient names, delivery addresses, and contact numbers for weight-calculated dispatch.
Analytics Providers: Online tracking technologies (web beacons, cookies) to help optimize store navigation and site performance.

4. Cookies & Usage Data

Like most modern e-commerce stores, we use Cookies, pixels, and web beacons to automatically collect Usage Data regarding your interaction with our Site. Usage Data includes device type, browser information, IP address, connection network, and pages visited.

Managing Cookies: Most browsers automatically accept cookies by default, but you can configure your browser controls to remove or reject cookies. Please note that blocking cookies may affect cart persistence or cause certain features of our site to function incorrectly.

5. How We Use Your Information

1. Fulfilling Orders & Services

Processing payments, arranging courier shipping, weight-based calculations, sending order updates, and handling returns or exchanges.

2. Customer Support

Providing assistance via WhatsApp (+91 94844 67311), responding to custom gifting queries, transit damage claims, and bulk orders.

3. Marketing & Announcements

Sending optional promotional emails, candle care tips, and seasonal scent drops. You can opt out at any time.

4. Security & Fraud Prevention

Detecting and preventing unauthorized transactions, malicious activity, or fraudulent account attempts.

6. Disclosure of Personal Information

We disclose your personal information only to trusted third parties for legitimate operational purposes as outlined below:

Category of Information	Categories of Recipients
Identifiers (Name, Contact Details, Address)	Fulfillment & Courier Partners (Delhivery, Shiprocket), IT Hosts, Customer Support
Commercial Information (Order history, Cart items)	Payment Processors (Razorpay), Order Management Systems
Internet / Network Activity (Usage Data)	Data Analytics & Performance Monitoring Providers

7. Your Rights & Choices

Depending on your jurisdiction, you have the following rights regarding your personal information:

Right to Access / KnowRequest details of personal data we hold about you.
Right to DeleteRequest deletion of personal information maintained by us.
Right to CorrectRequest corrections to inaccurate personal records.
Opt-Out of MarketingUnsubscribe from promotional emails or SMS at any time.

8. Contact Privacy Care

If you have any questions regarding our privacy practices, this Privacy Policy, or wish to exercise any of your applicable rights, please reach out to us:

Official Helpline & WhatsApp

+91 94844 67311

Direct calls & WhatsApp support for privacy, orders, & customer care.

Privacy & Support Email

thesattvacandle@gmail.com

Email our dedicated privacy care team anytime.